Privacy Policy

Chow & Fit Sdn Bhd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, place an order or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable Malaysian personal data protection laws.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

A. Personal Identification Information

Full name.
Email address.
Contact number.
Billing address.
Shipping address.

B. Order Information

Order details.
Products purchased.
Transaction references.
Order history.
Delivery information.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type.
Device information.
Website usage information.
Cookies and similar technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfil customer orders.
To arrange payment and delivery.
To communicate order confirmations and updates.
To respond to enquiries and customer service requests.
To manage customer accounts.
To improve our website and shopping experience.
To prevent fraudulent or unauthorised activities.
To maintain business and transaction records.
To comply with applicable legal and regulatory requirements.
To provide marketing communications where appropriate consent or another lawful basis applies.

3. Disclosure of Personal Information

We may share relevant personal information with third-party service providers where necessary to operate our business and fulfil customer orders.

These may include:

Payment processing providers.
Courier and delivery service providers.
Website hosting and technical service providers.
IT and website maintenance providers.
Analytics or other website service providers.

We will only disclose information where reasonably necessary for the relevant purposes or where required or permitted by applicable law.

4. Protection of Personal Information

We take reasonable measures to safeguard personal information against unauthorised access, disclosure, alteration, misuse or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Support shopping cart functionality.
Remember website preferences.
Improve website performance.
Understand website traffic and usage.

You may manage cookies through your browser settings. Certain website functions may not operate properly if essential cookies are disabled.

6. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including business administration, customer service, legal compliance and dispute resolution.

When personal information is no longer required, appropriate measures will be taken to delete or anonymise it, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable Malaysian laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Withdraw consent where processing is based on consent.
Make enquiries about how your personal information is handled.

To make a privacy-related request, please contact us.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

Chow & Fit is not responsible for the privacy practices, policies or content of external websites. Customers are encouraged to review the relevant privacy policies before providing personal information to third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality or applicable laws.

Any updates will be published on this page with the revised effective date.

10. Contact Us

For questions, requests or concerns regarding this Privacy Policy, please contact:

Chow & Fit Sdn Bhd
Email: chow-n-fit@outlook.com

Registered Business Address:
80, Level 2, Lebuh Pantai,
10050 George Town, Pulau Pinang,
Malaysia.